Verbal Judo© For Contact Professionals
Encounters that result in physical struggle or violent outcomes, always have a beginning, middle and an end. Safe and effective verbal skills can often result in voluntary compliance without the unfortunate conclusion of a physical struggle.
For the contact professional, career success often depends upon communication success.
This time-tested powerful communication program will teach the student how to respond (cognitive) instead of react (emotional) and in so doing take control and maintain control of difficult people.
Whether at home or at work, Verbal Judo will show you how to be better prepared in every verbal encounter. You will learn how to listen more effectively, engage people through tactical empathy, how to avoid the most common conversational disasters and how to have a proven, easily remembered strategy that will successfully allow you to communicate your point of view and take the upper hand in most disputes.
Verbal Judo will allow the student to learn and remember a simple process or ‘template' for responding to the most difficult and abusive individuals while remaining calm, focused and in control.
Verbal Judo has saved lives, marriages and careers - and it will work for you to!
During this 8-hour session * students will learn how to:
- Look at conflict creatively.
- Remain under emotional control during disagreements.
- Find solutions to potentially difficult situation.
- Maintain professionalism in any context.
- Use words instead of actions to achieve goals.
- Avoid using language that expresses personal feelings during conflicts.
- Employ empathy to stay engaged with people while maintaining self control.
- Use words that are on-target by first understanding the listeners point of view.
- Ensure that you are understood.
- Achieve cooperation and break through uncertainty, confusion, anger , mistrust and prejudice.
- Communicate without shaming, blaming or manipulating.
- Safely take action when words fail.
* (an optional 8 hour day of scenario-based training is available to reinforce the permanent learning of the Verbal Judo techniques).
This program is presented in cooperation with Verbal Judo Canada Inc, the ONLY authorized trainer of Verbal Judo in Canada - Be cautious of imitators!
